User Vision logo
  • Accessibility Audit
    • Executive Summary
    • Summary of Findings
    • WCAG 2.1 Overview
      • WCAG 2.1 Compliance
  • Project Background
    • Approach
    • How to use this report
    • Understanding our findings
  • I Findings
  • 1 Sitewide Findings
    • 1.1 Users can access content with browser zoom enabled (P)
      • 1.1.1 WCAG 1.4.10 (AA), 1.4.4 (AA) - Desktop
    • 1.2 Links open in a new tab with no warning (H)
      • 1.2.1 WCAG 3.2.2 (A) - Desktop, Mobile, iPad
      • 1.2.2 Recommendation
      • 1.2.3 Resources
    • 1.3 Focus doesn’t move to the top of the page on iOS devices (H)
      • 1.3.1 WCAG 1.3.1 (A), 2.4.3 (A) - iPad, iPhone
      • 1.3.2 Recommendation
    • 1.4 Visible focus indicator doesn’t meet contrast requirements (H)
      • 1.4.1 WCAG 1.4.11 (AA) - Desktop
      • 1.4.2 Recommendation
    • 1.5 HMPPS logo not announced correctly on iOS devices (M)
      • 1.5.1 WCAG 1.1.1 (A), 1.3.1 (A), 2.4.4 (A) - iPad, iPhone
      • 1.5.2 Recommendation
    • 1.6 Adjacent links go to the same target (L)
      • 1.6.1 WCAG 2.4.4 (A), 3.2.4 (AA) - Desktop, iPad
      • 1.6.2 Code Snippet
      • 1.6.3 Recommendation
    • 1.7 Content does not allow for custom text spacing (O)
      • 1.7.1 Content does not allow for custom text spacing
      • 1.7.2 Recommendation
    • 1.8 Acronyms and abbreviations not explained to users (O)
      • 1.8.1 Acronyms and abbreviations not explained to users
      • 1.8.2 Recommendation
  • 2 Probation Search Page
    • 2.1 Uninformative announcement of hint text by screen readers (M)
      • 2.1.1 WCAG 1.3.1 (A) - Desktop, Mobile, iPad
      • 2.1.2 Code Snippet
      • 2.1.3 Recommendation
    • 2.2 Table caption not visually presented (L)
      • 2.2.1 WCAG 1.3.1 (A) - Desktop, Mobile, iPad
      • 2.2.2 Code Snippet
      • 2.2.3 Recommendation
  • 3 Case Summary Page
    • 3.1 Positive: ‘View more details’ programmatically associated with context (P)
      • 3.1.1 WCAG 1.3.1 (A), 2.4.4 (A) - Desktop, Mobile, iPad
      • 3.1.2 Code Snippet
    • 3.2 Navigation landmarks have unique labels (P)
      • 3.2.1 WCAG 1.3.1 (A) -
      • 3.2.2 Code Snippet
    • 3.3 Buttons are coded as links and dynamic updates are not announced by screen readers (H)
      • 3.3.1 WCAG 1.3.1 (A), 2.4.4 (A), 4.1.1 (A), 4.1.3 (AA), 4.1.2 (A) - Desktop, Mobile, iPad
      • 3.3.2 Recommendation
      • 3.3.3 Resources
    • 3.4 Region landmarks do not use unique labelling (M)
      • 3.4.1 WCAG 1.3.1 (A), 4.1.1 (A) - Desktop
      • 3.4.2 Code Snippet
      • 3.4.3 Recommendation
      • 3.4.4 Resources
    • 3.5 Focus Order on Risk page doesn’t match natural reading order (M)
      • 3.5.1 WCAG 2.4.3 (A) - Desktop
      • 3.5.2 Recommendation
    • 3.6 Unnecessary and wordy headings on License Conditions page (M)
      • 3.6.1 WCAG 1.3.1 (A), 2.4.6 (AA), 4.1.1 (A) - Desktop, Mobile, iPad
      • 3.6.2 Code Snippet
      • 3.6.3 Recommendation
    • 3.7 Inconvenient positioning of ‘Apply Filters’ button (M)
      • 3.7.1 WCAG 1.3.2 (A) - Desktop, Mobile, iPad
      • 3.7.2 Recommendation
    • 3.8 Purpose of numbers within the Contact Type filter is unclear (M)
      • 3.8.1 WCAG 2.4.6 (AA) - Desktop, Mobile, iPad
      • 3.8.2 Recommendation
    • 3.9 ‘Open’ link purpose unclear on Risk page (M)
      • 3.9.1 WCAG 1.3.1 (A), 2.4.4 (A) - Desktop, Mobile, iPad
      • 3.9.2 Code Snippet
      • 3.9.3 Recommendation
      • 3.9.4 Resources
    • 3.10 Graphs are inaccessible for screen reader users (M)
      • 3.10.1 WCAG 1.1.1 (A), 1.3.1 (A) - Desktop, Mobile, iPad
      • 3.10.2 Code Snippet
      • 3.10.3 Recommendation
    • 3.11 Search results not announced on iOS devices (M)
      • 3.11.1 WCAG 1.3.1 (A), 4.1.1 (A), 4.1.3 (AA) - Desktop, iPad, iPhone
      • 3.11.2 Recommendation
    • 3.12 Duplicate ARIA id (L)
      • 3.12.1 WCAG 4.1.1 (A) - Desktop, Automated findings
      • 3.12.2 Code Snippet
      • 3.12.3 Recommendation
    • 3.13 Visual heading does not match screen reader announcement (L)
      • 3.13.1 WCAG 1.3.1 (A) - Desktop, Mobile, iPad
      • 3.13.2 Code Snippet
      • 3.13.3 Recommendation
    • 3.14 Input label provided only to screen reader users (L)
      • 3.14.1 WCAG 1.3.1 (A), 3.3.2 (A) - Desktop, Mobile, iPad
      • 3.14.2 Recommendation
    • 3.15 Content spills out of container on iPad (L)
      • 3.15.1 WCAG 1.4.10 (AA) - iPad
      • 3.15.2 Recommendation
  • 4 Google Feedback Form
    • 4.1 Likert scale range not announced to screen reader users (H)
      • 4.1.1 WCAG 1.3.1 (A), 4.1.2 (A) - Desktop
      • 4.1.2 Recommendation
    • 4.2 Apostrophe symbol announced incorrectly (M)
      • 4.2.1 WCAG 1.3.1 (A) - Desktop, Mobile, iPad
      • 4.2.2 Code Snippet
      • 4.2.3 Recommendation
  • 5 Make a Recall Recommendation
    • 5.1 Links to download letters/forms not provided with additional context (M)
      • 5.1.1 WCAG 1.3.1 (A), 2.4.4 (A) - Desktop
      • 5.1.2 Recommendation
      • 5.1.3 Resources
    • 5.2 Further input context not provided to screen reader users (M)
      • 5.2.1 WCAG 1.3.1 (A) - Desktop
      • 5.2.2 Code Snippet
      • 5.2.3 Recommendation
    • 5.3 Task progress status not associated with the link (M)
      • 5.3.1 WCAG 1.3.1 (A) - Desktop
      • 5.3.2 Code Snippet
      • 5.3.3 Recommendation
    • 5.4 Users might miss out on important information because of layout (M)
      • 5.4.1 WCAG 1.3.2 (A) - Desktop
      • 5.4.2 Recommendation
      • 5.4.3 Resources
    • 5.5 Secondary input field not linked to primary input (L)
      • 5.5.1 WCAG 1.3.1 (A) - Desktop
      • 5.5.2 Code Snippet
      • 5.5.3 Recommendation
      • 5.5.4 Resources
    • 5.6 File size and format could be provided to users (L)
      • 5.6.1 WCAG 2.4.4 (A) - Desktop
      • 5.6.2 Recommendation
  • 6 Part A Form
    • 6.1 Tick icon not announced by screen readers (H)
      • 6.1.1 WCAG 1.1.1 (A), 1.3.1 (A) - Desktop
      • 6.1.2 Recommendation
    • 6.2 Navigation is difficult because the document does not use in-built styles (M)
      • 6.2.1 WCAG 1.3.1 (A), 4.1.1 (A) - Desktop
      • 6.2.2 Recommendation
    • 6.3 Link presented as a URL (L)
      • 6.3.1 WCAG 2.4.4 (A) - Desktop
      • 6.3.2 Recommendation
      • 6.3.3 Resources
  • 7 Decision Not to Recall Letter
    • 7.1 Images don’t have alternative text (M)
      • 7.1.1 WCAG 1.1.1 (A), 1.3.1 (A) - Desktop
      • 7.1.2 Recommendation
      • 7.1.3 Resources
    • 7.2 Images not inline (L)
      • 7.2.1 WCAG 1.1.1 (A), 1.3.1 (A), 1.3.2 (A) - Desktop
      • 7.2.2 Recommendation
    • 7.3 Document does not make use of heading styles (L)
      • 7.3.1 WCAG 1.3.1 (A) - Desktop
      • 7.3.2 Recommendation
    • 7.4 Carriage return used for paragraph spacing (L)
      • 7.4.1 WCAG 1.3.1 (A), 4.1.1 (A) - Desktop
      • 7.4.2 Recommendation
  • II Recommendations
  • 8 Suggested Next Steps
  • III Appendix
  • Contact Details
  • Prepared by User Vision for the Ministry of Justice

UV2854 Making Recall Decisions

1.2 Links open in a new tab with no warning (H)

1.2.1 WCAG 3.2.2 (A) - Desktop, Mobile, iPad

The header contains links that open in a new tab without warning users visually, or programmatically for screen reader users.

This could be problematic for screen reader users who might not realise that a new tab has been opened. They would expect to navigate to the previous page using the back button in the browser or shortcut commands; this is not possible when the page opens in a new tab. This could confuse users and may lead them to get frustrated and abandon the process.

It can also be disorienting for some users with cognitive disabilities, who would expect the page to behave in a certain way. When pages behave unpredictably, it poses problems for these users.

This issue persists on mobile and tablet.

Manage details link highlighted on Start page

FIGURE 1.2: Manage details link highlighted on Start page

Feedback link highlighted with NVDA speech viewer activated

FIGURE 1.3: Feedback link highlighted with NVDA speech viewer activated

1.2.2 Recommendation

Ensure the following is true:

  • Open new windows or tabs from links only when necessary It is generally recommended that new pages open in the same tab so that users can navigate to the previous page easily.

  • Give users advanced warning when opening content in a new tab If opening a page in a new tab/window is required, all users should be informed in advance. This could be achieved by including the warning as part of the link text: <a> Feedback(opens in new tab)</a>

1.2.3 Resources

  • W3C’s guide to giving users advanced warning when opening a new tab